Posted by Anita
Digon

Using app to connect to Mom's computer

Please help! I am able to remotely manange my mom's computer from my laptop. However, I will be traveling without my computer, and I need to be able to connect with the app on my phone (android). I have signed in to the app, but when I select "remote control (using password)" I receive the message "This partnner does not accept incoming connections."  What do I need to change on my mom's computer to fix this problem? I did go into her settings - Extras - Options - General - Network Settings - and changed Incoming LAN Connections to "accept" but I don't know what I'm doing here, so it was just a guess, and it didn't help. Thanks in advance for any help from anyone!

Anita Tally

Joplin, MO

2 Accepted Solutions

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Using app to connect to Mom's computer

Hello @Anita

Thank you for your message.

You need to make sure that in the Advanced options of your mother's computer you select the right settings. The access control in the setting for connections to this computer needs to be set on Full access as described below:

2019-09-13 16_03_50-TeamViewer options.png

I hope it's not too late. We wish you great fun with our product!

Cheers,

Jean

French Community Moderator
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Posted by Anita
Digon
Solution

Re: Using app to connect to Mom's computer

Your solution was not helpful. However, I found out on my own that I was trying to connect to her old computer, and when I put in her ID on her new computer, everything was fine -- I am now able to access her computer from my android device. I haven't figured out how to "update" my "directory" but I think I can manage it. Thanks!

Anita

3 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Using app to connect to Mom's computer

Hello @Anita

Thank you for your message.

You need to make sure that in the Advanced options of your mother's computer you select the right settings. The access control in the setting for connections to this computer needs to be set on Full access as described below:

2019-09-13 16_03_50-TeamViewer options.png

I hope it's not too late. We wish you great fun with our product!

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by Anita
Digon

Re: Using app to connect to Mom's computer

Sadly, this did not help, as the settings were already what you suggested. Any other ideas?

Anita

Posted by Anita
Digon
Solution

Re: Using app to connect to Mom's computer

Your solution was not helpful. However, I found out on my own that I was trying to connect to her old computer, and when I put in her ID on her new computer, everything was fine -- I am now able to access her computer from my android device. I haven't figured out how to "update" my "directory" but I think I can manage it. Thanks!

Anita