Windows 10 update makes Teamviewer unlicensed

Options
ASBIT
ASBIT Posts: 2
edited May 2023 in General questions

I came across strange issue here. Everytime I update Windows 10 Pro, my TV's business license activation disappears and becomes free version and I have to activate it again through management console. This has happened couple of times already. 

And management console only gives you I think 10 license move. 

Is this a bug with new TV?

Tagged:

Comments

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
    Options

    Hi @ASBIT,

    Thank you for your post.

    As you are using TeamViewer, kindly login to your licensed account on TeamViewer application please. 

    Can you kindly check if your TeamViewer ID has been changed on Windows 10 Pro please? If it does change over the time of updating system, kindly contact TeamViewer Support Team for further assistance and investigation. 

    TeamViewer support representative will be able to assist you with license moves reset too. 

    Thank you for your understanding and hope it helps.

    Regards

    Ying_Q

    Community Moderator/中文社区管理员
  • ASBIT
    ASBIT Posts: 2
    Options

    thanks for your response. 

    Yeah I called your support representative last time and he mentioned that once reset he can't reset for another 12 months.

    Is this true? What if I need to move to another computer and so forth?

    Regards,

Trustpilot

Categories

This Week's Leaders