Posted by ASBIT
Henagon

Windows 10 update makes Teamviewer unlicensed

I came across strange issue here. Everytime I update Windows 10 Pro, my TV's business license activation disappears and becomes free version and I have to activate it again through management console. This has happened couple of times already. 

And management console only gives you I think 10 license move. 

Is this a bug with new TV?

2 Replies
2 Replies
Posted by Moderator Moderator
Moderator

Re: Windows 10 update makes Teamviewer unlicensed

Hi @ASBIT,

Thank you for your post.

As you are using TeamViewer, kindly login to your licensed account on TeamViewer application please. 

Can you kindly check if your TeamViewer ID has been changed on Windows 10 Pro please? If it does change over the time of updating system, kindly contact TeamViewer Support Team for further assistance and investigation. 

TeamViewer support representative will be able to assist you with license moves reset too. 

Thank you for your understanding and hope it helps.

Regards

Ying_Q

Posted by ASBIT
Henagon

Re: Windows 10 update makes Teamviewer unlicensed

thanks for your response. 

Yeah I called your support representative last time and he mentioned that once reset he can't reset for another 12 months.

Is this true? What if I need to move to another computer and so forth?

Regards,