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Posted by leetemp
Henagon

account deletion

I lost access to my authenticator and don't have the recovery code to my account.

Need to have the account tied to [email removed by Moderator] deleted so I can recreate an account.

3 Replies
Highlighted
Posted by Former Staff Jonathan
Former Staff

Re: account deletion

Hi leetemp,

Thanks for your post!

Please have a look at the following thread to see how to get help with your question.

https://community.teamviewer.com/t5/TeamViewer-12/lost-recovery-code-and-wiped-phone/m-p/9498#M4965

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
2 Replies
Posted by leetemp
Henagon

Re: account deletion

Thanks - I'd read that previously, but have no alternative to account deletion, which is why I reached out. 

If resetting the 2FA is an option, that would be preferred, but it seems the account needs to be deleted to recreate it.

Thanks for your help.

Posted by nettz
Henagon

Re: account deletion

@Jonathan

 

I have unfortunately run into the same issue...could you pm me in order to get my account deleted to start from scratch? 

 

Thanks