cant change password

Hi. 

I have the free team viewer account, and can not log in.  I'm trying to change my password, but the emails are not being sent even though it said they were being sent... 3 times.

I see other people have had this problem in the past, the site says it's resolved, but I am having the issue.  

Can you please write or send instructions on how to change the password.

Thank you.

Carrie

Th