Hello @piper76 ,
thank you for your post. Welcome to the Community!
Could you please tell me which operating system do you use?Please check also this article: Which operating systems are supported?
Thanks in advance for your feedback
If my reply answered your question, help out other users and click the Accept as a Solution button below. You can also say thanks by clicking on the Thumbs Up button! English Community | Deutsche Community | 日本語コミュニティ | 中文社区 | Communauté française | Comunidad española
You can download the latest version for more clarification. If you are using Team Viewer on the phone (https://play.google.com/store/streaming sites/developer?id=TeamViewer&hl=en_US) then try & reinstall it. For PC version download the entire paid package from the official website.