Posted by hakaemje
Electron

upgraded to business account now can't connect

I upgraded my account to a business account, and I'm no longer able to connect to android devices.

teamviewer.png

18 Replies
Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Hi @hakaemje,

Behind the message it seems you are not yet connected (and not ready for connection)

It's correct?

Regards

Domenico Langone
MCSD: App Builder
Posted by hakaemje
Electron

Re: upgraded to business account now can't connect

Thanks for response. Here it is connected. Had signed off before.

aaaa.png

Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Hi @hakaemje,

Ok. Verifies the availability of the license assigned to your account.
You should have received an email or invoice with the assigned license code. Go to the TeamViewer Web Management Console and verify that it is properly associated. Usually here the last 4 to 5 digits are listed in a combo box.

You can access the web Management Console via https://www.teamviewer.com -> Login, or from your TeamViewer client: Connections -> Open Management Console

Do not report your license codes in your answers!!! Just check that the association is the one you expect.

Regards

Domenico Langone
MCSD: App Builder
Posted by hakaemje
Electron

Re: upgraded to business account now can't connect

combo box?

Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Yes,

I have a Corporate License but is quite similar.

2017-04-30_22-02-30.png

You must check your Profile from Management Console.

Regards

Domenico Langone
MCSD: App Builder
Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Hi @hakaemje

I'm pretty sure it's a lack of license association. Looking at the second image you sent, I do not see the Business labeling under your name.
This is yours:

2017-04-30_22-16-26.png
This is mine:

2017-04-30_22-16-56.png

Let me know

Regards

Domenico Langone
MCSD: App Builder
Posted by hakaemje
Electron

Re: upgraded to business account now can't connect

I don't have a corporate account. Just business account.

 

 

 

 

Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

From your TeamvViewer client Extras --> License Activation, what is shown?

 

Domenico Langone
MCSD: App Builder
Posted by hakaemje
Electron

Re: upgraded to business account now can't connect

I've activated, and can see my devices in management console.  I can connect to macs and pc.  I just suddenly can't connect to android devices.  I've edited profile and added my pc.  There is just no where to get a code like yours.

Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Sorry, my mistake

Compare License Bundles and Features

Connect to mobile and smart devices: It marks NO...with this info * With a Business license, you can use your account on up to 3 devices (e.g. computers, servers, or mobile devices). I think connection FROM and not TO.

I do not know what to answer

Regards

 

Domenico Langone
MCSD: App Builder
Posted by hakaemje
Electron

Re: upgraded to business account now can't connect

Well that sucks with the free version I could connect to everything, but business locks me out of android.  Wow. Oh well, at least I have a week to revert.

Posted by hakaemje
Electron

Re: upgraded to business account now can't connect

Thank you very much for your assistance. I really appreciate it.

Posted by Thiersee
Trigon

Re: upgraded to business account now can't connect

If I understand right the business license allows to connect from a mobile device to a PC (mobile2PC), NOT in the opposite way (PC2mobile); for that you would need a premium license; it's clearly shown in your pictures.

Regards, Thiersee

Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Hi @hakaemje,

Look, I apologize. I'm not very involved in commercial matters and how did you understand I could not solve your problem.
Other times, there have been problems updating due to incorrect receipt of the license. I thought of a similar problem.

Still, I'm sorry.

Regards

Domenico Langone
MCSD: App Builder
Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Hi @Thiersee

Not even Premium

Regards

Domenico Langone
MCSD: App Builder
Highlighted
Posted by Thiersee
Trigon

Re: upgraded to business account now can't connect

Sorry, he bought a business!

Business: PC2PC, Mobile2PC

Premium: PC2PC, PC2Mobile, Mobile2PC.

(Mi sembra abbastanza chiaro :smileywink:)

Regards, Thiersee

 

1 Reply
Posted by hakaemje
Electron

Re: upgraded to business account now can't connect

Going from free to business I thought was premium.  Free was a pain with time limit, but at least I could connect to anyone. 

Posted by DomLan
Heptagon

Re: upgraded to business account now can't connect

Hi @Thiersee,

You are right, I read the wrong line.

Premium and Corporate guarantee the service.

Regards

 

Domenico Langone
MCSD: App Builder