Thank you for your message and welcome to the TeamViewer Community! 🙌
Could you please try again and make sure to untick the box Test run?
If this box is ticked, it only simulates the synchronization but no accounts are transferred to your console.
Let me know if this has helped.
French Community Moderator
If my reply answered your question, help out other users and click the Accept as a Solutionbutton below. ✅ You can also say thanks by clicking on the Thumbs Up button! Thanks for being an active member of our Community!