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Posted by chandu
Henagon

Integrate TeamViewer with Salesforce Contact object.

Hi All, I am in the process of integrating TMV with salesforce. I can use the Teamviewer app in salesfroce but its tightly integrating with CASE object. but my requirement is to integrate with Contact object. Can you please through some light on this. Do I need to create my own object in salesforce? Please share some examples or steps. thanks for your help.  

 

Thanks Chandu  

6 Replies
6 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Integrate TeamViewer with Salesforce Contact object.

Dear Chandu,

In the current integration, it is only possible to use TeamViewer through the Service console (in the Cases screen). The steps on how you can configure the TV objects can be found at

https://appexchange.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000WImC0UAL

Adding support for TV through the 'Contacts' and 'Accounts' screens is in our Backlog and we're working to deliver this in the next update of the integration. We cannot share an ETA at this point though. 

Kind Regards

 

Posted by jmw1
Henagon

Re: Integrate TeamViewer with Salesforce Contact object.

hello, the link is no more available, it would be great i could have it

https://appexchange.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000WImC0UAL

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: Integrate TeamViewer with Salesforce Contact object.

Hi,

Since the last message here, we have now launched new updates of the TeamViewer integration app that supports Contacts, Accounts, Leads and Opportunities on top of Cases objects in both Service and Sales clouds and in Classic and LX mode. 

The latest version is 2.3. You can find details on the AppExchange listing at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmSYUA1 

 

Posted by jmw1
Henagon

Re: Integrate TeamViewer with Salesforce Contact object.

Yes, i know, but the link to download the 2.3 pdf is broken and i need it to configure my TV in service cloud
Posted by TeamViewer Staff
TeamViewer Staff

Re: Integrate TeamViewer with Salesforce Contact object.

Posted by jmw1
Henagon

Re: Integrate TeamViewer with Salesforce Contact object.

Thanks, have Nice day