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Posted by ravijoshi
Digon

TeamViewer is not working after automatic installation of kernel in Ubuntu

I am using Teamviewer 14 in Ubuntu 14.04 LTS 64 Bit OS. Just now, the OS popped up with some updates and it has updated the kernel i.e., `linux-image` which I was using without any issues. Please note that Teamviewer 14 was working on this kernel with no issues. However, after the update, Teamviewer 14 stopped working. Below are the logs-

ravi@home:~/.local/share/teamviewer14/logfiles$ ll
total 16
drwx------ 2 ravi ravi 4096 Dec 29 01:28 ./
drwxrwxr-x 4 ravi ravi 4096 Oct 24 21:14 ../
-rw-rw-r-- 1 ravi ravi 153 Dec 29 01:28 gui.log
-rw-rw-r-- 1 ravi ravi 200 Dec 29 01:28 startup.log
ravi@home:~/.local/share/teamviewer14/logfiles$ cat gui.log 
/opt/teamviewer/tv_bin/TeamViewer: error while loading shared libraries: libQt5X11Extras.so.5: cannot open shared object file: No such file or directory
ravi@home:~/.local/share/teamviewer14/logfiles$ cat startup.log 
Init...
TeamViewer: 14.1.3399 - DEB
Profile: /home/ravi (ravi)
Desktop: DS: 'ubuntu' XDG: 'Unity'
XServer TTY: 7

ok (info)

CheckCPU: SSE2 support: yes
ok (profile)

I tried installing Linux home 3.13.0-164-generic but Teamviewer 14 still did not work. Below are the details of the current kernel-

ravi@home:~$ uname -a
Linux home 3.16.0-77-generic #99~14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

I am wondering how do make TeamViewer 14 working?

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by ravijoshi
Digon
Solution

Re: TeamViewer is not working after automatic installation of kernel in Ubuntu

As suggested here https://community.teamviewer.com/t5/TeamViewer-General/14-1-3399-UI-not-working-in-Ubuntu-14-04/m-p/...

The following workaround worked for me

sudo apt-get install teamviewer=14.0.14470

2 Replies
Posted by ravijoshi
Digon
Solution

Re: TeamViewer is not working after automatic installation of kernel in Ubuntu

As suggested here https://community.teamviewer.com/t5/TeamViewer-General/14-1-3399-UI-not-working-in-Ubuntu-14-04/m-p/...

The following workaround worked for me

sudo apt-get install teamviewer=14.0.14470

Posted by Tenderfoot56
Photon

Re: TeamViewer is not working after automatic installation of kernel in Ubuntu

I'm using Linux Lite 2.8 (Ubuntu 14.04LTS) and after the automatic updates via sudo apt-get update, TeamViewer no longer worked.  The prior version 13 worked just fine.  I ended up purging out all of my TeamViewer installations and then installed version 13 and it worked just fine again.  Then I upgraded to the latest version and nothing worked except the icon in the task bar, but nothing inside of it worked.

I followed your suggestion to Downgrade using sudo apt-get install teamviewer=14.0.14470 and now everything works great!

Thanks for the great Technote!

Tenderfoot56