Posted by Artirles
Henagon

IPad Display issues

When I try to connect to my computer on my iPad , theres a large empty black space towards the bottom. I don’t know if it’s a bug or not, but how do I fill the whole iPad screen so that space goes away?  My computer native resolution is 1366 x 768 and I set it for best fit in teamviewer settings. 27EB1392-F6BC-42EE-82B7-3356D0C1C69D.png

7 Replies
Posted by Moderator Moderator
Moderator

Re: IPad Display issues

Hi @Artirles 

Thank you for your post. 

This is indeed not a bug, but related to the resolution.

Can you try and turn your iPad 90 degrees. Maybe the resolution is better and the screen has a better fit then.

Please let me know, if this could help. Looking forward to your answer and wish you a great day. 

All the best,
Natascha

Highlighted
Posted by Artirles
Henagon

Re: IPad Display issues

I tried it in portrait and it’s worse:

CA189E37-EF1F-4225-BC2F-87DCE5C92E77.png

5 Replies
Posted by Artirles
Henagon

Re: IPad Display issues

So nobody can help me?

Posted by Moderator Moderator
Moderator

Re: IPad Display issues

Hi @Artirles 

Thank you for your answer. 

In an active session, can you please tap on the little gear wheel on the left. In the settings, you have the possibility to set a differen Screen resolution.

Maybe you can try out which resolution would be the best fitting for you? 

Could be possible that you have to scroll down/up or left/right to see the whole screen - but you won't have the black part anymore. 

Hope this could help. Wish you a great day.

All the best,
Natascha

Posted by Artirles
Henagon

Re: IPad Display issues

 I went through all the resolution options and found that 1024 x 768 was the one that filled my iPad screen. But overall it looks too large.  I tried to use another app like Microsoft’s own Remote Desktop app and it can fill up the screen at a higher resolution. Couldn’t TeamViewer do the same and improve the resolution?

Posted by Moderator Moderator
Moderator

Re: IPad Display issues

Hello @Artirles,

Thank you for your message.

We understand your point of view here.

We are constantly improving our software's performance.

We hope to match your expectations with our next updates!

Best,

Jean

French Community Moderator
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Posted by Artirles
Henagon

Re: IPad Display issues

Alright, hope it's done soon. Thanks.