Posted by albina

Can't connect to a remote device

When connecting to a remote device says "ready to connect (secure connection) the following "connect to partner" next to "connection" and that's it...the recording of "identification," no1.jpg2.jpg3.jpg

2 Replies
Posted by Iain_wels

Re: Can't connect to a remote device

Hello albina,

Is there a way to put the language in english on your console? Did you look for a popup in gthe background, had that problem a couple of times that a popup pops up behind the application on the home screen.

I hope this helps,

Thank you for using teamviewer!

With kind regards, Met vriendelijke groet,
Iain Wels,
If you found this helpfull please verify it as an solution, so it could help other people
1 Reply
Posted by albina

Re: Can't connect to a remote device

From the very beginning:

Partner connected

Скриншот 10-11-2017 142949.jpg

I go to the console

Скриншот 10-11-2017 142427.jpg

Click the connect button

Скриншот 10-11-2017 143738.jpg

Скриншот 10-11-2017 144117.jpg

then the process is not.

then to be a process of identification and connection,but about 1:30 in the morning in Moscow, it is not happening

no pop-UPS no