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Posted by
Photon

Forgot Password Locked?

Hi,

One of our employees recently left and we need to get into his teamviewer account. We have his e-mail and are trying to use the Forgot Password option to login, but I think we made too many attempts (we tried 20+ times to use that function as it worked before, before we realized we never re-enabled his e-mail). Now it won't send us the password to the e-mail. Is there any chance it's locked on the TeamViewer side because it thought it was a DoS attack?

If so how do we remedy this as we already gave it 24 hours.

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Forgot Password Locked?

Hello @Jeffery2k,

Thank you for your message.

I confirm you that we do not block accounts after multiple password reset attempts.

I've sent you an e-mail to follow-up your request. Make sure to check also your spam folder. 😉

Cheers,

Jean

French Community Moderator

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