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Posted by JeffreyMGeorge
Henagon

Frequent Disconnects

Since last week my TeamViewer 11 sessions have been erratically disconnecting. Sometimes they will stay open for a couple of hours; other times they disconnect less than 60 seconds after connecting. I even upgraded to 12 to see if this would fix the problem but it hasn't. I emailed support a week ago and have heard nothing, so I've given up on getting any support from them. Does anyone know what might be causing this? How about a product that does the same thing but that works reliably and has dependable support?

6 Replies
Posted by JeffreyMGeorge
Henagon

Re: Frequent Disconnects

So no one has any clues about this? Does support monitor these forums? Is there a way to even get a response from support?

Posted by alagalah
Henagon

Re: Frequent Disconnects

Nope. They don't. I also tried raising this issue via "community" forums. I genuinely just wanted to know if this was a "pay wall" thing, and if buying a license even though I just use it for personal use on my home LAN, would resolve this.

So clearly they don't monitor cos that's a sales opportunity right there...
Posted by PJ
Henagon

Re: Frequent Disconnects

Not a paywall. I use licenced TV and experience frequent disconnections. However not to all destinations, just few remote PC's/servers suffer from this disease.

Posted by edstutsman
Henagon

Re: Frequent Disconnects

I found that the hard drive on my computer was set to turn off after 20 minutes of inactivity. I changed it to 60 minutes and now it rarely happens. You can set this in the advanced settings of your power plan.

Posted by hcastillo5
Photon

Re: Frequent Disconnects

Problem is still an issue. Usually ends up with "Please wait to login" after I have connected to many times.

Posted by hcastillo5
Photon

Re: Frequent Disconnects

also paid subscription.