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Posted by
Henagon

How to tell what files moved

A home computer was victim in tech support scam ....phone call,teamviewer used to "prove" error problem disconnected physically before without giving info they wanted to charge to fix...same as listed under windows support scam.... I know They started camera and mic from TV log but how do I determine file transfers to or from computer? AVsoftware shows clean but what about actual transfers?

 

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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: How to tell what files moved

Hi Lee1,

Firstly, I am sorry this has happened. It is definitely not what we want to hear.

In regards to the logfiles, these can be very hard to read. Even the webcam and microphone you read it likely just the software starting up those services, it does not mean they were enabled.

In this case, we would recommend you send the logs to fraud@teamviewer.com

We have a team set up for this who may be able to assist in this case.

Best regards,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

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1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: How to tell what files moved

Hi Lee1,

Firstly, I am sorry this has happened. It is definitely not what we want to hear.

In regards to the logfiles, these can be very hard to read. Even the webcam and microphone you read it likely just the software starting up those services, it does not mean they were enabled.

In this case, we would recommend you send the logs to fraud@teamviewer.com

We have a team set up for this who may be able to assist in this case.

Best regards,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post