License blocked

Hi, i could not find how to resolve this problem, only topics without answers.
Few days ago i saw this message "your license is blocked...". In managment console my license status became a "Free" instead of "Business".
What i should to do with this?
Already send a question to the support team, but no answers from them for a couple of days. Great support guys! I feel your customer care....

P.s. i have purchased TW 13 license lifetime, and use it from my smartphone only.