Posted by Cillchaoi
Henagon

Log file analysis

I have a TeamViewer log file from this weekend that I would like some help analyzing.  This appears to be the log file from a session that was attempted while I was out.  Since I use TeamViewer only for my convenience and I was not using the software at the time of this event, it seems that someone tried to get into my machine.  I would like to have some help reading through the log and see what we can determine about amount of time, what they might have done, anything that the log contains.

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Posted by Cillchaoi
Henagon
Solution

Re: Log file analysis

Wow, what great support. (NOT!)  Nearly a month goes by and no one replies to offer any assistance.  I guess it's time to look for a better product that is actually supported by its company.

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2 Replies
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Posted by Cillchaoi
Henagon
Solution

Re: Log file analysis

Wow, what great support. (NOT!)  Nearly a month goes by and no one replies to offer any assistance.  I guess it's time to look for a better product that is actually supported by its company.

View solution in original post

1 Reply
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Log file analysis

Hello @Cillchaoi 

Thank you for your post.

Please know the TeamViewer Community is a user-based community. As such, many solutions and thread discussions are from users like yourself; we cannot guarantee an TeamViewer employee may see or be able to answer all posts in our Community.

Regarding your issue, we have had this question asked in a few other threads; the best thing to do is to email privacy@teamviewer.com directly, providing as much information as possible. Once received, the team will reply back and let you know any necessary next steps or other information.

Josh P.
Senior Moderator

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