Posted by jeffreywhunter
Henagon

Logged in but Device not showing up in computers and contacts - always offline

On windows 10, latest updates.  I'm logged into my computer, teamviewer is loaded and sees other active computers, but my computer shows up as offline, even though I'm logged in.  How do I diagnose this?

4 Replies
4 Replies
Posted by Chiron
Hexagon

Re: Logged in but Device not showing up in computers and contacts - always offline

There are a couple settings to check.

Options > Computers & Contacts Tab > Only partners in my list may see my online status...

Only partners see status.pngOnly partners see status

Options > Advanced Tab (click show advanced options) > Scroll down to Advanced settings for Computers and Contacts > Hide online status for this TeamViewer ID

Hide online status.pngHide online status

I don't work for TeamViewer. I'm just a user.
Posted by joe78man
Henagon

Re: Logged in but Device not showing up in computers and contacts - always offline

As far as I know, that option is disabled by default.

In options - general .you will find the option to assign it to an account. There you add the current computer you are in to an account. Just add your computer to your account and there you go. It should show online. If it doesn't, your problem is different from mine

Posted by dlengyel
Henagon

Re: Logged in but Device not showing up in computers and contacts - always offline

I had checked that.....everything you stated is unchecked.  It was fine this morning...then this afternoon, the problem appeared.  NO ONE had used the computer. 

Posted by refsama
Photon

Re: Logged in but Device not showing up in computers and contacts - always offline

OK Succeeded this way:

1. Checked the all the things above without any changes to my situation.

2. Went to the My Computers list and next to the search box there is a menu with an item: "add remote computer"

3. Copied the TeamViewer ID from the "invisible" PC, wrote in the password which was showed next to the ID (maybe under), wrote in an alias (and you might want to write some description, too)

4. Clicked on "OK", Restarted the TV and voilá, the PC is in the list.

Hope can help out someone!

God bless you!