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Posted by snsilvernet
Photon

Notification on channel usage

Hello,

I would like to know if there is a possibility to get notified (either by email or by API/webtrap etc) when channel is being active.

currently we have 3 channels as part of our licenses and i would like the information in order to get a decision on addon channels.

 

Thank you,

snsilvernet

            

1 Accepted Solution

Accepted Solutions
Posted by bartlanz
Heptagon
Solution

Re: Notification on channel usage

I am unaware of an automatic method of checking this, but I know in version 12 if you go to Help>About TeamViewer there is a link for "channel use" that will report everyone using TV at that moment. Also in TV 12 there is great reporting online. I am pretty sure most of the reporting online was there for TV11 as well.

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Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
3 Replies
Posted by bartlanz
Heptagon
Solution

Re: Notification on channel usage

I am unaware of an automatic method of checking this, but I know in version 12 if you go to Help>About TeamViewer there is a link for "channel use" that will report everyone using TV at that moment. Also in TV 12 there is great reporting online. I am pretty sure most of the reporting online was there for TV11 as well.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by bartlanz
Heptagon

Re: Notification on channel usage

I was just looking around for something else and found EXACTILY what you are looking for!

If you log into the managment console as a Company Administrator

click on your profile pic in the upper right hand corner of the console

Click Administer *your company name here*

You will get a screen that shows all of the TeamViewer Products you have Licensed, In my case the top line is Corporate.

Click the Gear to the right side of the screen for your Team Viewer License

Click Edit

Then at the botom of that screen you will see "Email notification. Click the box below and select the users you want to receive emails if the channel limit is hit.

 

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by tvnewbie1776
Electron

Re: Notification on channel usage

is there a way to send an email notification each time a user connects to a machine?  i suspect there is but cant seem to find the option anywhere.

PS. if i were to chose between email when no channels available  vs email when a connection is made is much more useful since i get the "no sessions available" when attempting to connect anyway