Notification on channel usage

snsilvernet
snsilvernet Posts: 1
edited May 2023 in General questions

Hello,

I would like to know if there is a possibility to get notified (either by email or by API/webtrap etc) when channel is being active.

currently we have 3 channels as part of our licenses and i would like the information in order to get a decision on addon channels.

 

Thank you,

snsilvernet

            

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Answers

  • bartlanz
    bartlanz Posts: 315 ✭✭✭

    I was just looking around for something else and found EXACTILY what you are looking for!

    If you log into the managment console as a Company Administrator

    click on your profile pic in the upper right hand corner of the console

    Click Administer *your company name here*

    You will get a screen that shows all of the TeamViewer Products you have Licensed, In my case the top line is Corporate.

    Click the Gear to the right side of the screen for your Team Viewer License

    Click Edit

    Then at the botom of that screen you will see "Email notification. Click the box below and select the users you want to receive emails if the channel limit is hit.

     

    If my post was helpful, Please throw me a Kudos.
    If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
    Bart Lanzillotti
  • tvnewbie1776
    tvnewbie1776 Posts: 1

    is there a way to send an email notification each time a user connects to a machine?  i suspect there is but cant seem to find the option anywhere.

    PS. if i were to chose between email when no channels available  vs email when a connection is made is much more useful since i get the "no sessions available" when attempting to connect anyway

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