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Remote computer becomes view only during session

I have one client where very often the remote session suddenly switches to a view only session without input from me or them.  The only consistent feature is that it often happens after running and then closing Microsoft Access on their machine.  I do this on other computers without a problem.

both my and remote machines are Windows 10 and up to date

Closing Teamviewer on my side and reconnecting doesn't work; only ceasing hte Teamviewer app on their machine and starting up fixes it