Remote maintenance is reduced to viewer only

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Nexder
Nexder Posts: 3
edited May 2023 in General questions

Hello,

today i connected with TeamViewer 10 to the QuickSupport Client v10.
After connection to the client i was able to see the screen, BUT the taskbar was hidden, the screen was surround with a green border. Also i was only able to control the mouse within the remote TeamViewer window in the right corner.

After installing full TeamViewer 10 the remote maintenance worked like expected.

This was the first time i had this behavior with the QuickSupport Client

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  • Nexder
    Nexder Posts: 3
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    Is there nobody who can explain this?
    A green border around the display must be a 'feature' of TeamViewer?!

  • Nexder
    Nexder Posts: 3
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    Best support ever!

  • Jackinabox
    Jackinabox Posts: 41 Staff member 🤠
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    Hi there Nexder,

    Thanks for participating in the community.
    It is unfortunate that there hasn’t been a reply to your entry from other community members yet.

    However, I am glad you have identified this issue and have shared it with the other community users. This could prove to be very helpful information for other members using this site.

    As you may know, the Community is powered by mainly free users who like to share and help other users.

    If you are a licensed user and require formal support from TeamViewer, please send a ticket through the support page.
    www.teamviewer.com/support

    Thanks once again.

     * Approved attachments (Screen-shots) may make it easier for other users to help and identify issues.

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