Ridiculous! How can you stop my service without any warning?

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Posted by
Digon

Ridiculous! How can you stop my service without any warning?

I have a business license of Teamviewer 13. But I can not connect to my computer which running Teamviewer 14 by my phone (running Teamviewer 14).

I understand that TM 13 licence can not active the business mode at TM 14. But I can NOT understand why couldn't I connect to my computer! At least it should be a free licence that let me connecting to my computer instead of STOP MY SERVICE!

I do NOT recive any Warning says I couldn't use the service without upgrade my licence. And the software upgrade by itself without any message.

Now, I ask you to give me a formal apology and do something with my account to let me use the software even if using the free license.

1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: Ridiculous! How can you stop my service without any warning?

Yes, the Chinese team contacted me. Thank you.

View solution in original post

7 Replies
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Posted by Moderator Moderator
Moderator

Re: Ridiculous! How can you stop my service without any warning?

Hello Hanyuan,

Thank you for your message.

We are sorry to hear, that you encountered some problems with TeamViewer.

However, the version system has always worked the same way :

With a version n, you can connect to a version =n or <n. But you cannot connect to a version >n.

Note: This is relevant for professional and free licenses.

We are sorry, that this has caused you some troubles and hope, that you still will have a great experience with our product.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

French Community Moderator
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Posted by
Digon

Re: Ridiculous! How can you stop my service without any warning?

I know what you say.

But I use both Teamviewer 14 on my phone and my computer.

They are both 14 ,but can not connect.

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Posted by
Digon

Re: Ridiculous! How can you stop my service without any warning?

By the way, your sales (+61 8 8394 5900) are very ruldely. In an imperative tone, he said that if I wanted to use it normally, I would return the old version. Then, with a very cold tone, he said now we only discuss whether to buy a new license.

Is it my fault to have such a thing? Is that how you treat paying customers?

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Posted by
Digon

Re: Ridiculous! How can you stop my service without any warning?

Hanyuan.pngphone.jpgerror.jpg

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Ridiculous! How can you stop my service without any warning?

Dear @Hanyuan,

Thank you for your post and your replies. 

I hope my colleagues could help you?

If there are any further questions, please do not hesitate to contact us again :) 

Best,
Natascha

Highlighted
Posted by
Digon
Solution

Re: Ridiculous! How can you stop my service without any warning?

Yes, the Chinese team contacted me. Thank you.

View solution in original post

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Ridiculous! How can you stop my service without any warning?