Samsung Quick Support App not providing an ID Code

I'm using the Team Viewer Quick Support App for Samsung (I have it loaded on over 30 tablets). When I went to load it on 2 new tablets it didn't provide an ID Code and at the bottom of the screen I have a yellow message saying: "Activating TeamViewer...".
I tried uninstalling and reinstalling the app and I tried installing it on 3 different tablets and am getting the same result.

I don't kow how to fix this problem but I need to have remote access to these tablets

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Comments

Dlpoirier

Thanks for your comment, I finally got mine working after I disconnected from Wi-Fi.

rossfarrell

I strongly suspect that this issue is caused by firewall rules on your WiFi. If you connect via 3G/4G on your Samsung, or via Personal Hotspot on an iPhone (or equi. on an Android phone), it might work.

maryking1230

Was there ever any resolution to this? We are experiencing the same issue on some of our tablets.

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