Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Highlighted
Posted by
Photon

Security codes prompt for two-factor authentication

I have Team Viewer 13 on my PC and my Laptop.

When I log in to my Team Viewer account (which is configured with Two Factor Authentication) I enter the Password and then I am prompted for a Security Code.  I enter the number given by Duo Mobile on my phone, and the login succeeds.

However, when I attempt to log in to the same account from the Team Viewer App on my PC, I enter the exact same Password as above, but I do not get a Security Code prompt, and the login eventuall fails.

How can I get the program to prompt me for a Security Code?

1 Reply
1 Reply
Highlighted
Posted by
Henagon

Re: Security codes prompt for two-factor authentication

I am having the same problem. Would appreciate an answer from TV Support...thanks.