TV13 Quit Unexpectedly on OSX

Options
syvh
syvh Posts: 3
edited May 2023 in General questions

Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.

Any guidance?

Best Answer

«13

Answers

  • Pontosan
    Pontosan Posts: 6
    Options

    I have the same problem

  • a-tec
    a-tec Posts: 5
    Options

    Same here! Can't help my customers!:mansad:

    Can we downgrade?

  • Pontosan
    Pontosan Posts: 6
    Options

    Go back to working version 13.0.6447 [Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]

  • Esther
    Esther Posts: 4,052 Former Community Manager
    Options

    Hi all,

    there is a new version for Mac OS available. Can you please update to v 13.1.2559 and check if this resolves the issue you have?

    Thanks,

    Esther

    Former Community Manager

  • mscheurer
    mscheurer Posts: 14
    Options

    same here - reinstall did not solve the issue. How can I delete all teamviewer setting under high sierra?

  • Esther
    Esther Posts: 4,052 Former Community Manager
    Options

    Hi @mscheurer

    Which version of TeamViewer are you running right now?

    Best, Esther

    Former Community Manager

  • herecomethebugs
    herecomethebugs Posts: 1
    Options

    I am alos having the exact same problem as the others here. I have also uninstalled and re-downloaded the latest version (as of 5 min before posting this message). it doesnt matter what i do i am stuck in a circle. team viewer crashes immedietly after trying to launch it on my mac.

  • mscheurer
    mscheurer Posts: 14
    Options

    @Estherlatest version from website. Now I am back to V 13.0.6447 which is running without problems.

    After deleting the latest TV app and "Teamviewer" directory in ./Library/Application Support/ and restoring  13.0.6447 from timemachine backup it worked again.

    TV should immediately provide Version 13.0.6447 for customer download!

  • Pontosan
    Pontosan Posts: 6
    Options

    The same problem with version 13.1.2559

     

  • a-tec
    a-tec Posts: 5
    Options

    Me too, latest version caused the issue in the first place.

  • Giovanni
    Giovanni Posts: 49 [Former Staff]
    Options

    Hi all,

    thank you for all your messages.

    Could somebody that is experiencing this issue do the following:

    - Drag and drop the TeamViewer App in the trash and then empty the trash to uninstall TeamViewer

    - Please delete all the plist file of TeamViewer

    You will find this file under:
    Finder | Home directory | Library | Preferences. Here, delete all plist entries of TeamViewer.

    Please also remove all entries starting with "com.TeamViewer" from
    <home>\users\USERNAME\Libary\Preferences\

    Please note that on OS X Lion and later, the library folder is hidden.

    Here is a simple way to unhide the Library folder on the new Mac OSX Lion:
    1) Open a terminal window
    2) Type the following command : chflags nohidden /users/”username”/Library

    After doing this, you should be able to find the folder under the users directory.

    - Once deleted all the plist files download once again TeamViewer from here: https://download.teamviewer.com/download/TeamViewer.dmg and install it.

    Please let us know if this is working fine,

    Giovanni.

    Giovanni
    Senior Enterprise Solutions Engineer

  • a-tec
    a-tec Posts: 5
    Options

    Diden't work.

  • Giovanni
    Giovanni Posts: 49 [Former Staff]
    Options

    Hi @a-tec

    thank you for your reply.

    Could you please submit a ticket here: https://www.teamviewer.com/en/support/

    We would like to check this problem and to find a solution.

    Thank you very much,

    take care.

    Giovanni

    Giovanni
    Senior Enterprise Solutions Engineer

  • Pontosan
    Pontosan Posts: 6
    Options

    Giovanni, your advice does not work. I must must stay on 13.0.6447.

  • hennievj
    hennievj Posts: 1
    Options

    Joining the club on this, I am having repeated issues of Teamviewer quitting upon launching on my computer. I have cleaned it from the computer multiple times and downloaded all the different versions recommended in this thread and still having these issues.

  • MihaiGo
    MihaiGo Posts: 7
    Options

    Your sollution is not working (OS 10.13.3 and TeamViewer - last version as today - March 15, 2018). Also Crash report not opening.

    I reinstalled version 13.0.6447 which is working somehow (it starts in more than 40 seconds, not in few seconds like before)

  • ianskelley
    ianskelley Posts: 2
    Options

    Hello,

    I am experiencing the same issue.

    Where do I download 13.0?

    Is there a fix yet?

  • jbgriffith3
    jbgriffith3 Posts: 1
    Options

    I also attempted the procedure you outlined to no avail.

    Is there a way to download the older version to get me running again?

  • Pontosan
    Pontosan Posts: 6
    Options

    Links to third party pages are not allowed here. It is TM shame to issue this buggy **bleep** w/o link to working previous version.

    Try to google it (Temaviewer 13.0.6447 for Mac)

  • ianskelley
    ianskelley Posts: 2
    Options

    Thank you!

    Googled it, found it, installed it, working!

    Thanks again!

  • Pontosan
    Pontosan Posts: 6
    Options

    You are welcomed.

    Kudo would be also welcomed :smileyhappy:

  • spohrerga
    spohrerga Posts: 3
    Options

    I have a Mac Pro running 10.11.6 that started crashing today after running TeamViewer reliably for several years.  It is TeamViewer 13.1.2559

    I also have a MacBook Pro running 10.13 that is running TeamViewer 13.0.6447.

    I did not upgrade the version on the Mac Pro - so who did?  And when everyone starts reporting crashes why not re-post the installer that works?

  • spohrerga
    spohrerga Posts: 3
    Options

    The manual delete and re-install did not work.

    It actually crashes before it writes the preferece files.

  • johndi
    johndi Posts: 1
    Options

    I have the same problem

  • dbtothateamv
    dbtothateamv Posts: 1 ✭
    Options

    Same problem here. I've been running the same version forever on my 10.11.6 mac. It was working just last night, now it just loops in crash. Clean install doesn't help. I never updated it to the latest version, so...

  • manuelgaribaldi
    manuelgaribaldi Posts: 1
    Options

    Same here!!!

  • spohrerga
    spohrerga Posts: 3
    Options

    A few people suggested a Google search fro 13.0.6447 but all I could find were dodgy ad-ware places that I do not trust.  So I downloaded the version 12 Installer from the TeamViewer site and so at least that machine is back up.

  • mikesouthern55
    mikesouthern55 Posts: 3
    Options

    Upgrade to 13.1.2559  did not work

  • mikesouthern55
    mikesouthern55 Posts: 3
    Options

    Where is 13.0.6447 on Teamviewer website?

  • mikesouthern55
    mikesouthern55 Posts: 3
    Options

    update to v 13.1.2559 did not work

Trustpilot

Categories

This Week's Leaders