TeamViewer 13 has black screen remoting into a Mac

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Posted by
Henagon

TeamViewer 13 has black screen remoting into a Mac

Hello all. First off, I religiously use this product, and it has saved me many trips going to other computers. I recently found out about LAN connections and it has saved me on bandwidth.

However, I ran into an issue recently. About a week ago, I was using my Windows 10 (v1803) machine to remote into a MacBook Pro (10.13.6). Everything was working just fine. Since my MacBook is in my work office, I keep it locked for obvious reasons. The next day, I remote in and all I get is a black screen. Before I could remote in, see the login screen and enter my password. But now I can't. However, I can see the remote cursor. I've updated both clients to the latest version (13.2.5321 on MAC & 13.2.5287 on Windows).

I am able to remote in from my Mac to Windows machines just fine. Here is the tricky part. If I remote in from my Windows to Mac, I get the black screen. However, if I remote from my Android to my Mac, I am able to type in the password, and then on my Windows machine, I can see my Mac desktop. It seems there is a bug with the lock screen going from Windows to Mac.

I know I am all over the place, and if there is any clarification needed, let me know.

5 Replies
1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: TeamViewer 13 has black screen remoting into a Mac

5 Replies
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Posted by
Digon
Solution

Re: TeamViewer 13 has black screen remoting into a Mac

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Posted by
Henagon

Re: TeamViewer 13 has black screen remoting into a Mac

If yoou use other Apple Products you can activate "Find my Iphone" in icloud.  Go to Find my iphone click on the computer with the balck screen and click "Play Sound" on the bottom of the ap.  It should wake up so you can log in.

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Posted by
Henagon

Re: TeamViewer 13 has black screen remoting into a Mac

This is the best workaround in the meantime - thank you !

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Posted by
Henagon

Re: TeamViewer 13 has black screen remoting into a Mac

Its shame this is the only solution. Luckily, no time was lost.
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Posted by
Photon

Re: TeamViewer 13 has black screen remoting into a Mac

I made a new conection without closing the previous one , so i had to made 3 in total , first for the login, that was blocked, then a new one for the black screen after login, then the third one to unlock the mouse... ( to create a new connection press the + at the left top bar )