Teamviewer 13 , using vpn on the remoted controlled unit , ??

bo_
bo_ Posts: 1
edited May 2023 in General questions

Been using teamviewer awhile , but ive ran into some kind of problem 

 

Using a computer that is running teamviewer 13 its connected on the same lan that im using at home , but its using a vpn service . 

But when using teamviewer on it it can suddenly stop working 

in the unit list sometimes that computer goes black , and i cant reach it anymore 

and at the moment im connected to the computer , and its stated 

 

Not ready , Check internet connecton 

IF im not connected via vpn service it works just fine ....

 

018/01/11 08:35:29.372  2400  2520 S0!  CTcpConnection[121]::KeepAliveBeepTimerHandler(): No KeepAliveBeepAnswer was sent. Stopping connection.
2018/01/11 08:35:41.372  2400  2524 S0   IConnection[121]::HandleShutdownTimer(): Shutdown of connection took longer than 12 seconds. Closing Connection. (ConnectionType Type_Tcp)
2018/01/11 08:35:46.373  2400  2516 S0   CTcpConnectionBase[122]::HandleConnectTimeout(). Connect timed out to server24908.teamviewer.com:5938
2018/01/11 08:35:46.373  2400  2524 S0!  CTcpConnectionBase[122]::HandleConnect: Connect aborted to dest-ip server24908.teamviewer.com:5938 with error system:995.
2018/01/11 08:35:52.374  2400  2520 S0   CTcpConnectionBase[123]::HandleConnectTimeout(). Connect timed out to server24908.teamviewer.com:5938
2018/01/11 08:35:52.374  2400  2528 S0!  CTcpConnectionBase[123]::HandleConnect: Connect aborted to dest-ip server24908.teamviewer.com:5938 with error system:995.
2018/01/11 08:36:01.374  2400  2524 S0   CTcpConnectionBase[124]::HandleConnectTimeout(). Connect timed out to server24908.teamviewer.com:5938
2018/01/11 08:36:01.374  2400  2520 S0!  CTcpConnectionBase[124]::HandleConnect: Connect aborted to dest-ip server24908.teamviewer.com:5938 with error system:995.
2018/01/11 08:36:11.376  2400  2524 S0   CTcpConnectionBase[125]::HandleConnectTimeout(). Connect timed out to server24908.teamviewer.com:5938
2018/01/11 08:36:11.376  2400  2520 S0!  CTcpConnectionBase[125]::HandleConnect: Connect aborted to dest-ip server24908.teamviewer.com:5938 with error system:995.
2018/01/11 08:36:21.292  2400  2516 S0!  UdpConnection[14]: UDP statistics: scf=2
2018/01/11 08:36:21.377  2400  2520 S0   CTcpConnectionBase[126]::HandleConnectTimeout(). Connect timed out to server24908.teamviewer.com:5938
2018/01/11 08:36:21.377  2400  2524 S0!  CTcpConnectionBase[126]::HandleConnect: Connect aborted to dest-ip server24908.teamviewer.com:5938 with error system:995.
2018/01/11 08:36:22.901  5288  4364 H64  explorer.exe: ResumeAllThreads: resumed 19 threads, max count 19
2018/01/11 08:36:22.901  5288  4364 H64  explorer.exe: DragInterceptor: interception successful (new interface)
2018/01/11 08:36:31.378  2400  2516 S0   CTcpConnectionBase[127]::HandleConnectTimeout(). Connect timed out to server24908.teamviewer.com:5938
2018/01/11 08:36:31.378  2400  2528 S0!  CTcpConnectionBase[127]::HandleConnect: Connect aborted to dest-ip server24908.teamviewer.com:5938 with error system:995.
2018/01/11 08:36:33.731  3840  3264 G1!! CopyMarshalledStreamToBAT: unable to unmarshal inter thread interface, hr= -2147417827
2018/01/11 08:36:33.731  3840  3264 G1!! CopyMarshalledStreamToBAT: unable to unmarshal inter thread interface, hr= -2147417827
2018/01/11 08:36:33.731  3840  3264 G1   CClipboardController::SendClipboardContent: (11 data formats)
2018/01/11 08:36:41.379  2400  2520 S0   CTcpConnectionBase[128]::HandleConnectTimeout(). Connect timed out to server24908.teamviewer.com:5938
2018/01/11 08:36:41.379  2400  2528 S0!  CTcpConnectionBase[128]::HandleConnect: Connect aborted to dest-ip server24908.teamviewer.com:5938 with error system:995.

 

Need to open port to get it working ? Port 5938 ?

 

waitforconnectfailed is coming up when im trying to connect to it 

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