Teamviewer Quick Support Icon missing

ihcnz
ihcnz Posts: 1 ✭
edited May 2023 in General questions

I have installed Teamviewer and Quick Access (for Samsung) on several devices, but it appears that after android software updates, the icon for Quick Support has dissapeared. I have factory reset, installed again, but it's still missing. Has anyone come across this or a potential fix?

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  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Hi @ihcnz

    Thank you for your post.

    Could it be, that the app is installed on the SD card? This may be a reason why the icon is  has dissapeared.

    There is an option to move apps back to the memory of your device.

    Please go to the settings --> applications --> manage applications.     Choose Quick Support app, then "Move to phone" or "Move to device" button.

    Hope this is helpful.

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
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