Yesterday when the outage occured one of the users thought the issue was with the local install of teamviewer and decided to uninstall and re-install but as of today we've still been unable to install it.
I installed version 12 free successfully but then un-installed it and tried version 9 again with no success.
It gets and error at creating shortcut in [user]AppData\Roaming\Microsoft\Windows\SendTo\TeamViewer.lnk
then the installation just rolls back and I get an error message that the installation failed.
Google search provided a few posts with persons having the same issue in the past however none of the posts provide a solution.
This issue you described could be caused by corrupted registry keys left behind by a faulty installation, or a Windows update.
Please try the following:
-Remove any versions of TeamViewer via the add/remove programs option from Control Panel.
-Go to Regedit: remove the full TeamViewer folders located in
and if there the folder "TVInstallTemp" (also located in [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\] )
-Also, please delete the entire TeamViewer folder located in %temp%
-Restart the machine.
-Reinstall a fresh copy of TeamViewer 9 from our website and during the installation select "Advanced" and change the path from C:\Program Files (x86)\TeamViewer to C:\TeamViewer
I hope this solves the issue.
Thanks for your help. Unfortunately this is did not work for me.
Although I'd already seen this in another post and tried it, I followed your instructions and tried it again.
Deleted folders located in registry:
There was no TVInstallTemp located in: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\]
Deleted TeamViewer folder in %Temp%
Also went through and deleted TeamViewer folder in AppData/Local/Temp for all users in C:/Users just in case.
Restarted PC, downloaded TV9 from website and attempted to install by running as Administrator and I received the same error message.
Any other ideas?
you did not mention the change of the installatio path, did you try that?
Let me know,
Yes, sorry you are correct I did not mention it but yes I did try installing directly into C: and that did not work either.
Strange thing is, I can install other versions of TV just fine. I tried installing TV12 and it workded fine. And before you ask, yes I did uninstall all other versions of TV before trying to install V9 again.
@Josue at this point we will have to take a look at the problem more in deep.
Please open a ticket on our webpage: https://www.teamviewer.com/en/support/ and a Supporter will help you further.