Unable to remotely access using domain name and Windows UAC

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idessit_csg
idessit_csg Posts: 1
edited May 2023 in General questions

Good day everyone.

I am trying to access a client's remote computer using the Windows Authentication.

However, after a few attempts TeamViewer prompts that the username and password is invalid. Though our client can login to the computer using the details I am trying to enter.

Here is the sample of domain I have used: INNV\idess password: 123456

Also one problem I am having is I always lose control on the desktop whenever I am installing a program or switching Windows accounts.

I am using TeamViewer 11 and the client has the customized TeamViewer QuickSupport link I have created.

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