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Posted by DeweyH
Henagon

Ver. 10 on a Mac running OS Catalina

I need to run version 10 so that my internet provider can access my machine. After downloading the v10 it will not open and gives an error message stating that v10 needs an update. Any help will be greatly appreciated.

1 Accepted Solution

Accepted Solutions
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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Ver. 10 on a Mac running OS Catalina

Hello @Adidraso,

Thanks for your post, and your feedback.

I apologize; in my original reply, I should not have used the words 'will not install' - rather, I should have said that it is not 'supported', as it states in the knowledgebase article I linked.

Please also refer to our Product Lifecycle Policy - In section 3.3 (Maintenance phases), Active Maintenance of versions starts with the release of the version and ends with the release of the next version. This includes OS compatibility.

2019-11-21 10_11_59-TeamViewer Sales Policy - Adobe Acrobat Reader DC.pngTeamViewer Product Lifecycle Policy - Active MaintenanceOnce the new version of TeamViewer is released, we cannot guarantee Operating System compatibility, as some major Operating System updates alter or remove components that older versions may have used.

You can download the full TeamViewer Lifecycle Policy pdf here.

Version 10 is not a supported version for MacOS Catalina, as mentioned in our Supported Operating Systems article, as well as any version of MacOS after 10.11; this means there would be no updates to allow compatibility with the latest Operating Systems, nor could we guarantee full compatibility.

Thanks again for your feedback!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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9 Replies
Posted by Moderator Moderator
Moderator

Re: Ver. 10 on a Mac running OS Catalina

Hi @DeweyH

Thank you for your post.

You are required to use TeamViewer version 14.7 on a MacOS Catalina.

Note: Currently, TeamViewer 14.7 is live as an Insider Build for open testings for all our participants of the Insider Program and all of you being excited to test our pre-releases
IMPORTANT: We do not recommend using an Insider Build on your productive system!

Hope this information will help you.

All the best,
Yuri

8 Replies
Highlighted
Posted by Adidraso
Digon

Re: Ver. 10 on a Mac running OS Catalina

What do you want to say? that I will not be able to licensed ver.10 on macos anymore. I hope you are wrong and the tw team is very quick to provide an update. I need to use tw10 on my macos catalina. I need to connect/control/transfer files from/to PC. I don't want to buy another version of tw, what the **bleep**!!??
Highlighted
Posted by OlegB
Henagon

Re: Ver. 10 on a Mac running OS Catalina

Does 10 license work in teamviewer 14.7?

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Posted by Adidraso
Digon

Re: Ver. 10 on a Mac running OS Catalina

No, you need to buy update.

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Posted by OlegB
Henagon

Re: Ver. 10 on a Mac running OS Catalina

So what can we do about this problem? When can we get version 10 for catalina?

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Posted by Gtek
Electron

Re: Ver. 10 on a Mac running OS Catalina

Waiting for the solution as well.

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Ver. 10 on a Mac running OS Catalina

Hello all,

Thank you for your posts.

Kindly refer to the Support Operating Systems article:

2019-11-20 11_42_11-Which operating systems are supported for which TeamViewer versions_.png

MacOS 10.15 (Catalina) is only compatible with TeamViewer versions 14.7 and higher.

It will not be possible to install TeamViewer 10 on a device running MacOS 10.15 Catalina; TeamViewer 10 is only compatible up to OSX 10.11 (El Capitan).

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

Highlighted
Posted by Adidraso
Digon

Re: Ver. 10 on a Mac running OS Catalina

Hmm, how do you explain though that TeamViewer 10 worked on macOS until Catalina update? It should no longer work after version 10.11!
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Ver. 10 on a Mac running OS Catalina

Hello @Adidraso,

Thanks for your post, and your feedback.

I apologize; in my original reply, I should not have used the words 'will not install' - rather, I should have said that it is not 'supported', as it states in the knowledgebase article I linked.

Please also refer to our Product Lifecycle Policy - In section 3.3 (Maintenance phases), Active Maintenance of versions starts with the release of the version and ends with the release of the next version. This includes OS compatibility.

2019-11-21 10_11_59-TeamViewer Sales Policy - Adobe Acrobat Reader DC.pngTeamViewer Product Lifecycle Policy - Active MaintenanceOnce the new version of TeamViewer is released, we cannot guarantee Operating System compatibility, as some major Operating System updates alter or remove components that older versions may have used.

You can download the full TeamViewer Lifecycle Policy pdf here.

Version 10 is not a supported version for MacOS Catalina, as mentioned in our Supported Operating Systems article, as well as any version of MacOS after 10.11; this means there would be no updates to allow compatibility with the latest Operating Systems, nor could we guarantee full compatibility.

Thanks again for your feedback!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

View solution in original post