failed to upgrade business license "invalid license number"

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gabi123
gabi123 Posts: 8
edited May 2023 in General questions

Hi,

This is a repost because I don't see my previous writing. I'm in a little hurry hope you understand.
I recently upgraded my business license to 13 , I got the invoice (1883890974) , I upgraded Team on my pc to v13 and I got "trial" .
I wrote a ticket #3816609 on 5.12.2018 but nothing happened, nobody answered. I wrote mail to support ,sent log, etc ... same nothing
Today trial expired , I'm in luck with extra trial 7 days
I present I got this:
Extras /Check for license updates...www...client.CheckForLicenseUpdate / Your current products: 1x TeamViewer 13 Business
Extras / Activate license / Legacy / License code / the license number is invalid

Pleas help ! I didn't uninstall/reinstall , don't want to loose an activation
Searched in Community and saw other people having same pb, but no answer

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