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I recoreded a session today and when I played it back I could see the video and here my voice but not the other persons voice, have I done something wrong or is there something I can do to change this ?


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Posted by Former Staff
Former Staff

Re: recordings

Hi @jasonsultana,

Thanks for your post!

Did you enable the audio through the TeamViewer panel once you were connected to the remote computer? When you enable the audio the end user should get a promt to "unmute their microphone." 

If they did not accept this prompt, this could be why the audio was not transmitted from their side.

Let me know your thoughts.


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