Remote access licence problem
Good. morning,
I have a problem with my remote access licence. I've bought a remote access licence 2 weeks ago and I've received te "confirmation of payement". I've activate the licence.
Yesterday, trying to connect, appeared this message
It appears as a trIal version despite having regularly purchased and activated the licence.
Aniboby can help me?
Thanks in advance
Marco
P.S.; sorry for my bad english; i'm writing from Italy
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Hello,
Am almost facing the same issue. I was using the free trial version then I purchased thwe Single User Business license yesterday and successfully activated the License and under my Profile Settings in the Mnagament console it showed Business under License. But today when I logged into my profile, I was surprised it showed Free as the License type. What could be the issue. Please help.
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Hi @Ministro74
Would you mind repeatig the steps for the license activation once again? Maybe there was just a hickup: How to activate your Remote Access Plan
Hi @Law2020
It looks like there went something wrong with your order. I would need to ask you to give our service team a call!
Thanks, Esther
Former Community Manager
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hi Esther
thanks for your answer. I follow your suggestio, but unfortunately the problem remains.
It already appears my version is a trial version.
can I have technical support
thanks
M
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Hi Esther,
I will give your service support team a call. Thank you, then will update.
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