Removing Premium License

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StarshipUK
StarshipUK Posts: 3
edited May 2023 in General questions

I have a customer which we installed teamviewer 9 and entered our licence key (Premium 1 Channel). We would now like to remove this. We have removed teamviewer 9 from the PC selecting to remove all settings. If we then reinstall teamviewer 9 without entering any details our licence reappears (Showing as Premium 1 Channel) and not Free. The only way around it I can find is to install Version 13 which we are not licenced for. It then displays a message saying they are not licenced for this version and reverts back to showing a free licence. Please can someone tell me how we remove our licence for V9 on this machine completely.

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  • Reyhan
    Reyhan Posts: 269 Staff member 🤠
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    Hi @StarshipUK

    Thank you for your post. In this case I would like to ask you to give us a call.

    Our customer service team will be happy to help you. You can contact us here

    Best regards.
    Reyhan

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
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