Data Usage

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Posted by Tawnya
Photon

Data Usage

Can anyone tell me if TeamViewer uses data when its open, but not in use? I seem to be using more data lately, and the only thing that has changed is that I have TeamViewer open all the time. 

8 Replies
Posted by Former Staff Katharina
Former Staff

Re: Data Usage

Dear Tawnya, 

Thank you very much for your post! 

If your TeamViewer is open (i.e. ready to connect), it will use data even if you are not having a remote control session or meeting with anyone.

The reason for this is that your TeamViewer is in steady contact with our servers, which will check whether your installation is online. That way, when one of your partners types in your ID and password, our servers can tell them immediately whether your computer is accessible and connect them to you.

That is the reason why your TeamViewer will always be using data when it is open. However, if you are not having a remote control session or meeting, the software is basically just sending out a small “I am here”- signal to our servers and the amount of data used by TeamViewer will therefore be minimal.

I hope this information helps!

All the best, 

Katharina

 

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Posted by Andrulator
Photon

Re: Data Usage

Dear Sir/Madam 

Could you please let me know, how much data does TeamViewer consums when in use?

Thank you in advance 

Posted by Former Staff Katharina
Former Staff

Re: Data Usage

Dear Andrulator, 

Thank you for your post. 

It is unfortunately not possible to tell you exactly how much data TeamViewer will be using during a connection as this largely depends on what you do during the connection (e.g. whether you work with a software, look at videos or transfer files to or from the remote computer).  

However, you can always check how much data TeamViewer is using during a specific connection by going to the "Actions" tab in your remote control toolbar. To the very right, you will see the "Information" section, which includes "Remote system info" and "Remote update". By clicking on the small arrow in the right-hand corner, you can open the "Connection Info" window. In that window, you will be able to see the amount of data transmitted during the current session under "Traffic".

I hope this helps. If you have any further questions, please don't hesitate to let me know.

All the best,

Katharina

 

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Posted by Jersey
Henagon

Re: Data Usage

Is it possible to give even just a rough guide, based on simple support-style remote control. No video and no file transfer. 1Mb/min? 10Mb/min? 100Mb/min???

Kind regards,

James

Posted by Luuuc
Henagon

Re: Data Usage

This might be useful as a rough guide: 

I have just completed a Teamviewer session to a remote computer, from my Windows PC to another Windows PC, both running 1920x1080 display resolution, and my bandwidth usage was an average of 0.93 MB per minute (download), and 0.14 MB per minute (upload).  That was just performing navigation actions on the remote PC.  i.e. No media play, and no file transfers.

(Note: I always disable Windows "Aero" themes on computers in my TeamViewer group, to conserve bandwidth)

Posted by Jersey
Henagon

Re: Data Usage

Luuuc. That is extremely useful as a guideline figure. Thank you very much indeed for taking the time. Perfect. Smiley Happy
Posted by Dr-Jon
Photon

Re: Data Usage

Do you have any idea how much data will be sent from a system just sending the im here packets to your server? as i plan on setting it up on a remote pc that is connected via 3G

and i will be paying per mbyte

Thanks

Highlighted
Posted by teunhoevenaars
Henagon

Re: Data Usage

Dear TeamViewer,

thank you for your replies in this thread! I was wondering whether you could elaborate a bit more on the data usage when TeamViewer is ready to connect (so no active session). More specific, I am curious about the download activity in this standby mode.

Observing TeamViewer's data usage on a single system as a benchmark test, I noted that TeamViewer still downloads some 12 MB per hour on the background (upload is negligible). Can you explain why this download is necessary for sending out this "I am here"-message? And is there a way to reduce this overhead?

Many thanks for your reply,

Teun