It seems that either I haven't configured it correctly, or session recording isn't working as I expect in TV 13 Beta.
Where should the recorded .tvs files be stored ?
it seems they are expected to be in the Documents folder for the logged in user. Because if I click on Extras > Play or convert recorded session in the TeamViewer window it opens up This PC > Documents with a suggested extension of (*.tvs).
I set up a policy to Start Recording of Remote Sessions Automically but does that record on the computer I connect to ? What I want is a central repository of session recordings (like GoToAssist does) that I can then download for auditing/governance purposes.
But not for it to be as snail-like as GTA in operation. Nice features, but glacial in use.
OK, seems I have to apply it to the computer that initiates the support session. So there is no feature to centrally record the sessions ? Only to report on the sessions happening, and that only if the client I am supporting has that option set ?