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Posted by Shahid1k
Digon

Black Screen after Windows 10 update

Dear Support,

I have a HP spectre laptop Windows 10 and over the weekend, i noticed a black screen on connection to work PC (Win 7 Pro). I then tried logging to a different teamviewer client and black screen appears again. It transpires it appears on each client pc. I have licenced TV 13 installed and would appreciate any help.

Ive tried logging from a win 8 laptop and it works fine - just not with the Win 10 laptop. I've uninstalled and reinstalled and still same problem.

Thanks

Shahid K

 

6 Replies
1 Accepted Solution

Accepted Solutions
Posted by Shahid1k
Digon
Solution

Re: Black Screen after Windows 10 update

Solved: I updated the intel driver and miraculously it then worked perfectly!

Also you may try lowering the screen resolution too and re check.

Regards

Shahid

6 Replies
Posted by deVchan
Henagon

Re: Black Screen after Windows 10 update

Hello,

im also on W10 with the same problem since the last windows update :(

ANy progress so far? I allready tried to upadte the graphic drivers ans aldo .NET Framework but nothing did fix this issue so far for me.

BR

PS: Im on an HP Elitebook 820  G1

Posted by deVchan
Henagon

Re: Black Screen after Windows 10 update

Posted by Shahid1k
Digon
Solution

Re: Black Screen after Windows 10 update

Solved: I updated the intel driver and miraculously it then worked perfectly!

Also you may try lowering the screen resolution too and re check.

Regards

Shahid

Posted by deVchan
Henagon

Re: Black Screen after Windows 10 update

did not work for me :-/
Posted by Shahid1k
Digon

Re: Black Screen after Windows 10 update

Have you tried screen refresh in the TV banner view options? 

I attempted to roll back intel graphics driver and then updated the driver again - now updated to 17/10/17 - version 22.20.16.4836 (HD Graphics).

S

 

Posted by mylifestylestar
Electron

Re: Black Screen after Windows 10 update