License blocked

Posted by KingHelpdesk
Henagon

License blocked

Hi,

Our company has purchased business licenses which we've used for about a month now with version 13 of Teamviewer. We have already contacted your support for having issues with activating them, about a month ago. Your employee contacted us and helped with activation and we have been using Teamviewer normally until 2 days ago, when we started receiving a message: 'Either your license or your partner's license is blocked.'  Also, our license type changed from 'business' to 'free'.
While contacting your support the first time, we noticed the license said 'business', but the Teamviewer version said 'trial'. Your employee informed us it was normal, only a visual bug of some sort. But could this be the cause of the problem?

We ask of your urgent assistance for why this is happening, we cannot connect remotely to any of our customers' teamviewer, and it is highly important this issue is solved, especially since the licenses are paid for.

2 Replies
Highlighted
Posted by MartinDov
Henagon

Re: License blocked

We are experiencing this exact same issue with v13. Unable to connect to any session due to the same error message. TeamViewer management console notes that our trial has expired when in fact we have corporate licence.

1 Reply
Posted by lvancraen
Henagon

Re: License blocked

I too get this message since yesterday. And I have a business license