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Posted by UfukTATLIDIL
Photon

Version Upgrade

We have team viewer v13 license. Can we upgrade v14 free?

1 Reply
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Posted by Community Manager
Community Manager

Re: Version Upgrade

Hi @UfukTATLIDIL

Thanks for your post.

If you are on a subscription plan, you can just update to TemViewer 14 as all updates are included in the subscription plan.

You can check your latest invoice or within the TeamViewer app (while logged in to the Computers & contacts list) --> Help --> About TeamViewer whether you are on a subscription or not.

If you see an expiring date, it means that you are on a subscription as a perpetual license does not have an expiring date (but is limited to a specific version):

subcription_Expiring.png

If you still are on a perpetual license for TeamViewer 13, please feel free to contact my colleagues to get your subscription right away :-)

Thanks and best,

Esther 

Community Manager


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