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Posted by Iorgos
Photon

Login to TV fails and ticket submit process says invalid license!!

Hello,

we are looking to move from **Third Party Product** to TV but after purchasing a license I am having too many issues and cannot get any support.

Suddenly I cannot log in to my account from the TV application. I log in to my account at the web site and try to submit a ticket but says the license is invalid.

Very annoyed.

2 Replies
2 Replies
Posted by Iorgos
Photon

Re: Login to TV fails and ticket submit process says invalid license!!

out of sheer frustration, I tried the TV app from the W10 app store and success!

interface is not the best but at least I can get by until the normal app is fixed.

TV get your act together plz.

 

Posted by Moderator Moderator
Moderator

Re: Login to TV fails and ticket submit process says invalid license!!

Hi @Iorgos,

Thank you for posting.

I will arrange for someone to contact you asap and help fix the situation.

I am sorry for any inconvenience caused. 

Best regards,

Yuri