Posted by Vmax28

Premium License labeled as "Free License"

I joined the Windows10 computers which I monitor and service remotely for "easy access". They are listed in "My computers" on the TeamViewer app on my machine. I do not want to be signed into my account on the remote computers, as I don't want the users to be able to edit my profile. All remote computers show the "Free License" banner at the top of the TeamViewer app window. How can I get rid of this. It's very annoying and the users of the remote machines might think I don't have a proper license. All computers have been assigned to my account using administrator rights. All machines run TeamViewer without administrator rights. TeamViewer, please help.
4 Replies
Posted by Moderator Moderator

Re: Premium License labeled as "Free License"

Hi @Vmax28,

Thank you for contacting us.

If you do not like to see "Free license" on the remote computer, in stead of having the end points download from our website, you can create a custom download link for the host (unattended access) or QuickSupport (attended access) so that it will not show "Free" on their side and it looks more profesional.

You can see how to do this here.

Hope this information will be helpful for you.

Best regards,

3 Replies
Posted by Vmax28

Re: Premium License labeled as "Free License"

Your suggestion requires a corporate license. I only have a premium license.
Posted by Community Manager
Community Manager

Re: Premium License labeled as "Free License"

Hi @Vmax28

The customized modules are part of all TeamViewer licenses (Busines, Premium, Corporate, and Tensor).

Here are two additional articles helping you with setting up the customized

Hope this info helps you.

Best, Esther


Posted by Oessao

Re: Premium License labeled as "Free License"

I have use teamviewer for parsnal user but it disconnects after fewest minutes.