Posted by dom1
Henagon

Some users have a reduced menu

I can't ask some users in my Group for remote access. Most users, if I click them, have a reduced menu. What is wrong?

tv1.PNGmost users in my group have this menutv2.PNG

 

8 Replies
1 Accepted Solution

Accepted Solutions
Posted by dom1
Henagon
Solution

Re: Some users have a reduced menu

I created a new user. That solved the problem. Chat history is gone, bit never mind.

8 Replies
Posted by dom1
Henagon

Re: Some users have a reduced menu

tv2.PNG

Posted by Community Manager
Community Manager

Re: Some users have a reduced menu

Hi @dom1 

Thanks for your post.

Can you try to make a connection with the password first and see whether the "menu" changes after this successful session?

Thanks and best,

Esther

Posted by dom1
Henagon

Re: Some users have a reduced menu

Hi Esther,

connection with Password is the only way to connect atm. I have done it many times, but no change so far. We have two useres with this Problem. Both are using Windows 10 and TV was updated fomr 11 to 14. But we have many other useres with Windows 10 with working clients.

Thanks

Posted by Community Manager
Community Manager

Re: Some users have a reduced menu

Hi @dom1 

Thanks for getting back to me so quickly.

Ok - that sounds interesting. I assume you did not make any changes in the TeamViewer settings of those two devices or for those two accounts in the Computers & contacts list?

I am afraid, we would need to throw that to our support team to dive deeper into it. Or do we have some community members who can assist with this problem?

I am sorry that I have not a better answer for you.

Thanks and best,

Esther

Posted by Community Manager
Community Manager

Re: Some users have a reduced menu

Hi @dom1 

another thought:

Can you check whether the remote user is signed in to the TeamViewer full version with his account? I can see the green light indicating he has signed it, but maybe "just" on a mobile device or the Management Console.

Thanks and best,

Esther

Posted by jswami842
Henagon

Re: Some users have a reduced menu

Check your password.

Posted by dom1
Henagon

Re: Some users have a reduced menu

What di you mean with "check your password"?

Posted by dom1
Henagon
Solution

Re: Some users have a reduced menu

I created a new user. That solved the problem. Chat history is gone, bit never mind.