Posted by whySoSerious
Henagon

Teamviewer 14 Preview crashes on startup

After logging in, I automatically get this exception thrown and Teamviewer crashes:

Unhandled exception at 0x73DE0372 in TeamViewer.exe: Microsoft C++ exception: tvencrypt::BuddyDataException at memory location 0x082EF3B8. occurred

I'm on Windows 10.

 

1 Reply
1 Reply
Posted by whySoSerious
Henagon

Re: Teamviewer 14 Preview crashes on startup

I would also like to add that:

  • Only seems to be an issue with my account - if I sign into Teamviewer 14 on someone else's machine, it also crashes.
  • If I use the portable version of Teamviewer 14 and sign in, it also crashes.
  • If someone else signs onto the Teamviewer on my machine, it doesn't crash.
  • My account still works on Teamviewer 13 - but this is not ideal as many computers have Teamviewer 14 already installed, so I cannot connect to them.

Any help on this would be appreciated.

Also is this the best place for support and bug reports?