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Posted by
Photon

How to recover deleted file?

Please advise as to the step(s) to recover a file deleted by End Point Protection.

Regards.

2 Replies
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to recover deleted file?

Dear @adowers,

Thank you for your post. 

The recovering of a deleted file is not possible. But if that was a false-positive notification, please contact my colleagues for further investigation. 

Have a great day and all the best, 
Natascha

Posted by Remote Management Staff
Remote Management Staff

Re: How to recover deleted file?

Hi @adowers 

 

Thanks for the post. 

Usually, Endpoint Protection will not delete a file, most of the times it will be quarantined. You can check the threat detail in the Management console or click on the Quarantine button in the Endpoint protection Tab. 

If a file would be deleted it was deemed by the malware engine that a virus could not be disinfected and the next action is deleted. However, these cases are very rare and false positives for these cases are rare also.

Product Owner, Remote Management services.