Posted by Teammatez
Digon

Assignment Tool with Full TeamViewer v12

Good day,

I am able to get the Host version of v12 to pull customized data and auto assign with easy access through the assignment tool. This Host is also creating the file AssignmentData.json.

Now on the Full version (with customized data, -idc), when I attempt to install this, I get a Teamviewer.json created versus an AssignmentData.json created in the "C:\Program Files (x86)\Teamviewer" folder. I have attempted to subsitute the Teamviewer.json file inplace of the AssignmentData.json while also removing the arguement "-allowEasyAccess=true" and I am receiving a verbose file that contains
"TeamViewer_Assignment (r341)

=> Assignment failed with:
Reading datafile 'C:\Program Files (x86)\Teamviewer\Teamviewer.json' failed with: JSON is invalid ('assign_mode is empty')"

Now, I have been reading on other forums that utilizing the AssignmenTool with the Full version does work but without the EasyAccess enabled. Have a ran into a Bug or am I doing this assignment incorrectly? Please, any help would be greatly appreciated.

2 Accepted Solutions

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Assignment Tool with Full TeamViewer v12

@bartlanz and @Teammatez

In these cases it may be best to start with the host installation since it can read the custom settings from the edit window of the host to place the device in the right group.

This is why the full version with assignment tool fails, the assignment tool is looking for data that is not attached to the idc code.

So you would deploy the host to get the policies, the easy access, and the addition to the computers and contacts. Then run the full version and it will in place upgrade the install to the full version and keep the assignment, easy access, and stay in the computers and contacts list. 

Best Regards,

 

Aaron Boshers
Support Engineer

If my reply answered your question, help out other users and click the Accept as a Solution button below.
You can also say thanks by clicking on the Thumbs Up button! Thanks for being an active member of our Community!
Posted by Teammatez
Digon
Solution

Re: Assignment Tool with Full TeamViewer v12

You sir, are a genius. Thank you for your help Aaron. This solved my problem in a instant.

You need a raise.

Thank you everyone for your direction and help.

4 Replies
Posted by Bruno
Photon

Re: Assignment Tool with Full TeamViewer v12

I have the same problem, have you found the solution?

Highlighted
Posted by bartlanz
Heptagon

Re: Assignment Tool with Full TeamViewer v12

Given that you are a paid customer, I suggest submitting a ticket to TeamViewer. Aaron insupport helped me do exactily what you are trying to do and a few other nice things that I was doing manually.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
2 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Assignment Tool with Full TeamViewer v12

@bartlanz and @Teammatez

In these cases it may be best to start with the host installation since it can read the custom settings from the edit window of the host to place the device in the right group.

This is why the full version with assignment tool fails, the assignment tool is looking for data that is not attached to the idc code.

So you would deploy the host to get the policies, the easy access, and the addition to the computers and contacts. Then run the full version and it will in place upgrade the install to the full version and keep the assignment, easy access, and stay in the computers and contacts list. 

Best Regards,

 

Aaron Boshers
Support Engineer

If my reply answered your question, help out other users and click the Accept as a Solution button below.
You can also say thanks by clicking on the Thumbs Up button! Thanks for being an active member of our Community!
Posted by Teammatez
Digon
Solution

Re: Assignment Tool with Full TeamViewer v12

You sir, are a genius. Thank you for your help Aaron. This solved my problem in a instant.

You need a raise.

Thank you everyone for your direction and help.