Posted by compbck
Digon

Connection Reporting v Device Connection Reporting

I have a Premium Account which apparently includes connection reporting as part of the package.

Can someone clarify what the difference is between Connection Reporting and Device Connection Reporting as I am being prompted to buy one of the features.

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Connection Reporting v Device Connection Reporting

New with TeamViewer 12, both incoming and outgoing connections can be logged in the Management Console.

Connection Reports can be accessed in the Management Console by selecting any individual group or selecting ALL groups and clicking on the Connection Report tab.

Outgoing connections are logged for users only if this function is enabled in the TeamViewer account of the user (enabled by default) and if they are logged into their TeamViewer account when making connections. (Applicable for Premium or Corporate license.)

Capture User report.PNG

 (Example shows User Connection Report displaying which device they connected to including connection details.)

 

Incoming connections are logged for devices, but the devices would need to be assigned to the Administrator account and the policy “Report Connections to this Device” would need to be applied to all devices that connection reports are needed for. (Applicable for Corporate license.)

*** This enables an Administrator to have a detailed report of who is connecting to devices that are assigned to their account once the connection has ended.

Capture Device Report.PNG

 (Example shows Device Connection Report displaying which computer was connected to including connection details.)

Filters can be used in both reporting functions to change the search parameter by User, Device or Date of connection depending on license. 

In addition, the reports can be printed directly from the Management Console or exported to a csv file for use with different reporting applications depending on license.

All the Best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
1 Reply
2 Replies
Highlighted
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Connection Reporting v Device Connection Reporting

New with TeamViewer 12, both incoming and outgoing connections can be logged in the Management Console.

Connection Reports can be accessed in the Management Console by selecting any individual group or selecting ALL groups and clicking on the Connection Report tab.

Outgoing connections are logged for users only if this function is enabled in the TeamViewer account of the user (enabled by default) and if they are logged into their TeamViewer account when making connections. (Applicable for Premium or Corporate license.)

Capture User report.PNG

 (Example shows User Connection Report displaying which device they connected to including connection details.)

 

Incoming connections are logged for devices, but the devices would need to be assigned to the Administrator account and the policy “Report Connections to this Device” would need to be applied to all devices that connection reports are needed for. (Applicable for Corporate license.)

*** This enables an Administrator to have a detailed report of who is connecting to devices that are assigned to their account once the connection has ended.

Capture Device Report.PNG

 (Example shows Device Connection Report displaying which computer was connected to including connection details.)

Filters can be used in both reporting functions to change the search parameter by User, Device or Date of connection depending on license. 

In addition, the reports can be printed directly from the Management Console or exported to a csv file for use with different reporting applications depending on license.

All the Best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
1 Reply
Posted by compbck
Digon

Re: Connection Reporting v Device Connection Reporting

Thanks Joanthan - I will wait to see what functions are left after the Your trial for reporting of connections to devices in your company will expire in 13 days ends.