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Posted by foruomeonetv
Photon

How do we unsubscribe from the Teamviewer Newsletter?

Hi!  

How do we turn off newsletters received from "John from TeamViewer <salesteam@teamviewer.com>" ?  The manage subscriptions link at the bottom of the email seems to just bring us to the Teamviewer homepage.

8 Replies
Posted by Community Manager
Community Manager

Re: How do we unsubscribe from the Teamviewer Newsletter?

Hi @foruomeonetv

When clicking on the unsubscribe link at the bottom of the email should indeed bring you to your website, but it should look like this:

unsubscribe.png

If you do not get there automatically, could you send the the email address you would like to unsubscribe via private message?

Plus maybe the subject of the mail in which the link was not working?

Thank you very much and all the best,

Esther

Community Manager


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Posted by John-GPS
Photon

Re: How do we unsubscribe from the Teamviewer Newsletter?

The unsubscribe link at the bottom of the email just takes me to an error.

How do send a private message? Can I not control notifications on my own account?

Posted by Community Manager
Community Manager

Re: How do we unsubscribe from the Teamviewer Newsletter?

Hi @John-GPS

Thanks for your post and bringing this error to our attention.

I´ve forwarded the information internally to get the link fixed as soon as possible.

Thanks,

Esther

 

Community Manager


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Posted by John-GPS
Photon

Re: How do we unsubscribe from the Teamviewer Newsletter?

Fixing the link is one thing, thanks.

How do I unsubscribe from all newsletters and offers etc from TeamViewer?

The response above says to send a private message. How do I do that?

 

Posted by Community Manager
Community Manager

Re: How do we unsubscribe from the Teamviewer Newsletter?

Hi again,

to send me a private message with the email address you would like to unsubscribe from the regular TeamViewer News just hover with your mouse over my name from this reply and click Send message.

To unsubscribe from the Community mailings, you can click on manage your subscription & notification settings or unsubscribe in the mail you got from the community mailer (I just tested and these links are working fine).

I hope this helps you.

Thanks and best, Esther 

Community Manager


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Posted by Community Manager
Community Manager

Re: How do we unsubscribe from the Teamviewer Newsletter?

Hi @John-GPS

I am happy to inform you that the un-subscribe link from the TeamViewer Newsletter works again as expected.

Thanks again for bringing this to our attention.

Best, Esther

Community Manager


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Posted by Centurious
Henagon

Re: How do we unsubscribe from the Teamviewer Newsletter?

Hi,

I am still as of yet unable to unsubscribe from the email newsletter.

When I click the link to unsubscribe, it redirects to the Homepage.

Kind Regards,

David

Highlighted
Posted by Community Manager
Community Manager

Re: How do we unsubscribe from the Teamviewer Newsletter?

Hi @Centurious

Thanks for your post. 

I will check this with my colleagues in Marketing. Until this is sorted out, please feel free to send me your mail address via PM and I make sure, your address gets unsubscribed directly.

Thanks and best,

Esther

Community Manager


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Additional information can be found here: Knowledge Base | Community Blog | How to get started 

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)