No image

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Manuel1
Manuel1 Posts: 1
in General questions
Hello, I have no image when connecting from my phone to my computer. The screen appears all black and only the mouse is visible.

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @Manuel1,

    Thank you for posting.

    With regards to a black screen during a session, please read this article.

    If you connect to a server OS, please make sure that you always use a server ID, not a user ID.

    Hope this information will be helpful for you.

    Best regards,

    Yuri

    Former Japanese Community Moderator
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