Support?

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VBTWeb
VBTWeb Posts: 3
in General questions

Does Teamviewer simply not offer support? 

I just bought this product a week ago, and since I bought it none of my connections work anymore.  They all give an error about not having the right password, and even if I enter the password that was used when the host was setup, it will not take it.  

It worked perfectly as free, and trial.  Thats why I bought it.

Is there ANY Teamviewer customer support? and if so, where or how can I reach it?

 

Thank You!

 

 

Comments

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @VBTWeb,

    Thank you for posting.

    In your situation, could you please set up the personal password on your host side and try it again?
    Also in order to provide the best support, please call our support team or you can create a ticket.

    I apologize for any inconvenience caused.
    Hope this information will help you.

    Best
    Yuri

    Former Japanese Community Moderator
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