Posted by Korean
Henagon

TeamViewer Crashing on Mac

I have a fresh installation of the latest version of TeamViewer on my Mac, on High Sierra 10.13.3. The issue is that the app begins to open, the taskbar icon shows up at the top, and I open it up, see the open screen, and it completely closes itself a few seconds later.

There's no crash report or application error like some applications give when they crash. Why is it automatically closing? Is there something wrong with my installation or is there a version incompatibility with High Sierra?

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: TeamViewer Crashing on Mac

Hi all,

We published a fix for that problem - please update your TeamViewer.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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13 Replies
Posted by lilyrose
Photon

Re: TeamViewer Crashing on Mac

I have the same problem with the last version of teamviewer (v13.1.2559).Teamviewer crashes and doesn't open anymore.

Teamviewer works with v12 but the other computer works with v13, then I can't connect on it.

The crash report :

Process:               TeamViewer_Service [1607]
Path:                  /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service
Identifier:            TeamViewer_Service
Version:               13.1.2559 (1)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
Responsible:           TeamViewer_Service [1607]
User ID:               0

Date/Time:             2018-03-19 19:18:25.298 -0400
OS Version:            Mac OS X 10.13.3 (17D102)
Report Version:        12
Anonymous UUID:        BEAE53FE-165C-235B-1FAB-6FF46043F113


Time Awake Since Boot: 2900 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [0]

Application Specific Information:
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   TeamViewer_Service            	0x000000010ea633d2 0x10e4fe000 + 5657554
1   TeamViewer_Service            	0x000000010ea642bc 0x10e4fe000 + 5661372
2   TeamViewer_Service            	0x000000010e58fe41 0x10e4fe000 + 597569
3   dyld                          	0x000000011b079a0a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420
4   dyld                          	0x000000011b079c3a ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
5   dyld                          	0x000000011b075170 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330
6   dyld                          	0x000000011b0742a6 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134
7   dyld                          	0x000000011b07433a ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74
8   dyld                          	0x000000011b065567 dyld::initializeMainExecutable() + 196
9   dyld                          	0x000000011b06a239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242
10  dyld                          	0x000000011b0643d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453
11  dyld                          	0x000000011b0641d2 _dyld_start + 54

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x000000010eea61a8  rbx: 0x000000010ee932d8  rcx: 0x000000010ea5bc62  rdx: 0x0000000000000001
  rdi: 0x000000010ee932d8  rsi: 0x000000010edd9a1d  rbp: 0x00007ffee16feea0  rsp: 0x00007ffee16feea0
   r8: 0x00007fff8ff0e0d0   r9: 0xffffffff00000000  r10: 0x00007fff8ff0e0c8  r11: 0x00007fff8ff0e0d0
  r12: 0x000000010ee932d8  r13: 0x000000010edd9a1d  r14: 0x0000000000000001  r15: 0x000000010e58fdca
  rip: 0x000000010ea633d2  rfl: 0x0000000000010246  cr2: 0x000000010eea61a8
  
Logical CPU:     3
Error Code:      0x00000000
Trap Number:     6


 <F7E5F1BC-614B-39CB-B6CE-92A9C7B7EC0B> /usr/lib/system/libxpc.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 4344
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=300.8M resident=0K(0%) swapped_out_or_unallocated=300.8M(100%)
Writable regions: Total=26.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=26.3M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Kernel Alloc Once                    8K        2 
MALLOC                            18.0M        8 
MALLOC guard page                   16K        4 
STACK GUARD                       56.0M        2 
Stack                             8192K        2 
__DATA                            14.5M      182 
__FONT_DATA                          4K        2 
__LINKEDIT                       189.1M        7 
__TEXT                           111.7M      186 
__UNICODE                          560K        2 
shared memory                        8K        3 
===========                     =======  ======= 
TOTAL                            397.9M      389 



Posted by David7
Photon

Re: TeamViewer Crashing on Mac

To any team viewer tech reading this, I have a crash report but it's too large to fit here, please contact me and I will send it to you by whatever method you like. With my setup on 10.13.3 it doesn't even open, it just generates the crash report.

thanks,

david

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: TeamViewer Crashing on Mac

Hi all,

We published a fix for that problem - please update your TeamViewer.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by Deaconblues1982
Photon

Re: TeamViewer Crashing on Mac

I've updated to the latest version and that's when the issue started. It was fine until this update.

The app never even fully loads.

I've Uninstaller and reinstalled it 4 times now. Rebooting between uninstall and reinstall.

Any magic tricks up your sleeve?
Posted by bonion
Henagon

Re: TeamViewer Crashing on Mac

Hi Julia, I'm still having this problem with Teamviewer 13.1.2559 but it's slightly different. The app will appear in my MacOS dock and then just disappear. I've tried uninstalling and reinstalling multiple times to no avail.

Posted by JackFlower
Henagon

Re: TeamViewer Crashing on Mac

hi! i just fond out that the same thing happens to one of my clients.

i have a TV 12 license and i tried to delete and re -install it but the app on mac os x 10.13 does not start at all.

Anothter strange things is that i can see the mac online but i can not connect when i try from my computer

i also tried to update the version but i still have the problem!

any help?

Posted by Imbaker1234
Electron

Re: TeamViewer Crashing on Mac

I'm experiencing the exact same issue as described above. Appears very briefly and then disappears from the dock. Tried uninstalling and reinstalling so I know I have the latest version.

Highlighted
Posted by JackFlower
Henagon

Re: TeamViewer Crashing on Mac

I fixed using ccleaner
2 Replies
Posted by Zixxith
Electron

Re: TeamViewer Crashing on Mac

I am having the exact same issue with TeamViewer13. It worked fine until the last update. I have uninstalled and reinstalled I don't know how many times. Emptying trash and restart inbetween installs same issue. I have also tried CCleaner no change. I open TeamViewer the icon jumps for a few seconds then goes away and TeamViewer never opens.

Posted by JackFlower
Henagon

Re: TeamViewer Crashing on Mac

I erased the app
Than with CC I deleted the all the auto start demons and clean including the miscellaneous files
Than restart and install the new version
Posted by larrywEE
Electron

Re: TeamViewer Crashing on Mac

Not fixxed.  I removed earlier versons ans reinstalled with latest version.  Won't start.  error and forces me out.

Posted by Boyrauch
Henagon

Re: TeamViewer Crashing on Mac

I was forced to update Teamviewer on my mom's a Mac (running El Capitan) to match the version on my home computer. I downloaded version 14.1.3399, but it crashes immediately upon opening. I tried deleting the old version and all references using AppCleaner and then reinstalling, but had the same results.
Posted by Community Manager
Community Manager

Re: TeamViewer Crashing on Mac

Hi all,

this post (especially the link in it) might be helpful if you are still facing issues: Solution Re: TeamViewer 14 mac on El Capitan???

Thanks and best, Esther